Effective Date: 06 August 2026

Welcome to AirportLounges.in. These Terms & Conditions (“Terms”) govern your access to and use of our website and the digital lounge access services offered through it. By accessing our website or placing a booking, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. About AirportLounges.in

AirportLounges.in is an independent online platform that facilitates the purchase and delivery of digital airport lounge access for eligible travelers.

Following successful payment and booking verification, travelers receive a digital lounge access QR code via email, which can be presented at participating airport lounges in accordance with the applicable lounge access program.

AirportLounges.in is an independent service provider and is not affiliated with, endorsed by, sponsored by, or operated by Priority Pass or any of its affiliates. The term “Priority Pass” is used only where necessary to describe lounge compatibility and remains the trademark of its respective owner.

2. Eligibility

By placing a booking through AirportLounges.in, you confirm that:

  • The information submitted during checkout is accurate, complete, and up to date.
  • You are authorized to use the selected payment method.
  • You have read, understood, and accepted these Terms & Conditions.

3. Our Services

AirportLounges.in provides digital airport lounge access for participating airports.

After successful payment and verification, a digital lounge access QR code will be generated and delivered to the email address provided during checkout.

Each issued QR code is valid for one lounge visit only and may be used only once. Once the QR code has been scanned or successfully used for lounge entry, it cannot be reused, regenerated, or transferred.

Most bookings are processed and delivered within 5–15 minutes during our operating hours.

Business Hours

Monday – Sunday

09:00 AM – 11:00 PM (IST)

During periods of high demand, technical maintenance, or additional verification, delivery may take longer than the estimated processing time.

4. Traveler Responsibilities

Travelers are responsible for providing accurate booking information, including:

  • Full Name (exactly as shown on the boarding pass or government-issued ID)
  • Departure Airport
  • Email Address
  • Mobile Number

For group bookings, accurate traveler information must be provided for every traveler included in the booking.

Incorrect information may result in an unusable lounge access QR code.

Once a QR code has been generated, traveler information cannot be modified.

If incorrect booking information is submitted, a new booking must be placed at the applicable price.

AirportLounges.in is not responsible for failed bookings resulting from inaccurate information submitted during checkout.

5. Airport & Lounge Compatibility

Travelers are responsible for confirming that their departure airport participates in the applicable lounge access network before placing a booking.

While our team also performs a verification before issuing lounge access, AirportLounges.in cannot guarantee entry where:

  • airport participation changes,
  • lounge policies change,
  • lounges operate at full capacity,
  • access is temporarily suspended,
  • operational restrictions apply,
  • or entry is refused by the lounge operator.

Final admission decisions remain solely with the respective airport lounge.

6. Group Lounge Access

For bookings covering 2–4 travelers, a single QR code is issued for the entire booking.

Only the primary traveler’s name may appear on the issued QR code.

All travelers included in the booking must enter the same participating lounge together using the same QR code.

Separate QR codes are not issued for individual travelers within the same booking.

The issued QR code is valid for one-time use only. Once it has been scanned or used for lounge entry by the group, it cannot be reused for another visit or transferred to another traveler or group.

7. Digital Delivery

All lounge access bookings are delivered electronically via email.

Travelers are responsible for ensuring that the email address entered during checkout is accurate and accessible.

AirportLounges.in is not responsible for failed delivery caused by an incorrect email address provided during checkout.

Travelers are encouraged to check their Inbox, Spam, and Junk folders before contacting support.

8. Lounge Entry Requirements

To access participating lounges, travelers may be required to present:

  • The issued digital lounge access QR code
  • A valid boarding pass

The information presented at the lounge must match the booking information provided during checkout.

Entry remains subject to the lounge operator’s verification procedures and operational policies.

9. Pricing & Payments

All prices displayed on AirportLounges.in are subject to change without prior notice.

Applicable taxes and fees, where required, will be displayed during checkout.

We currently accept secure payments through:

  • Razorpay
    • UPI
    • Credit Cards
    • Debit Cards
    • Net Banking
    • Wallets (where available)
  • PayPal

A booking is considered confirmed only after successful payment authorization.

10. Booking Cancellation & Refunds

AirportLounges.in provides a digital lounge access service.

Once a lounge access QR code has been generated and delivered, the booking is considered fulfilled and cannot be cancelled, returned, exchanged, or refunded.

Refunds are issued only when AirportLounges.in is unable to fulfill a confirmed booking after successful payment.

For complete details, please refer to our Refund & Cancellation Policy.

11. Payment Disputes & Chargebacks

AirportLounges.in maintains records relating to every booking, including booking details, payment confirmation, traveler information, and email delivery records.

If a payment dispute or chargeback is initiated after lounge access has been delivered, we reserve the right to provide relevant documentation to the payment processor or financial institution to contest the dispute.

Fraudulent or abusive chargebacks may result in the suspension or refusal of future services.

12. Intellectual Property

All content published on AirportLounges.in, including text, graphics, branding, website design, logos, icons, images, and software, is the property of AirportLounges.in unless otherwise stated.

No content may be copied, reproduced, distributed, or used without prior written permission.

13. Limitation of Liability

AirportLounges.in shall not be liable for any loss, inconvenience, delay, denied entry, or damages arising from:

  • Incorrect traveler information
  • Changes in airport or lounge policies
  • Lounge capacity restrictions
  • Flight delays or cancellations
  • Technical failures
  • Internet connectivity issues
  • Payment gateway interruptions
  • Circumstances beyond our reasonable control

Where liability applies, it shall be limited to the amount paid for the affected booking.

14. Website Availability

While we strive to maintain uninterrupted access to AirportLounges.in, we do not guarantee continuous or error-free operation.

Temporary interruptions may occur due to maintenance, technical issues, hosting providers, payment gateway availability, or events beyond our reasonable control.

15. Changes to These Terms

AirportLounges.in reserves the right to modify or update these Terms & Conditions at any time.

Any changes become effective immediately upon publication on this page. Continued use of the website after such changes constitutes acceptance of the updated Terms.

16. Contact Us

If you have any questions regarding these Terms & Conditions or your booking, please contact us:

airportlounges.in

Email: support@airportlounges.in

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