Effective Date: 06 August 2026

At AirportLounges.in, we are committed to providing a fast and reliable digital airport lounge access service. As our service involves the issuance of digital lounge access QR codes, this Refund & Cancellation Policy explains when refunds may or may not be available.

By placing a booking through AirportLounges.in, you acknowledge and agree to the terms of this policy.

1. Nature of Our Service

AirportLounges.in provides digital airport lounge access.

Unlike physical products, lounge access is generated specifically for each booking using the traveler information submitted during checkout.

Once a lounge access QR code has been generated and issued, it cannot be edited, reused, or transferred to another traveler.

2. Cancellation Policy

Because our service involves the immediate processing and issuance of digital lounge access, bookings cannot be cancelled once payment has been successfully completed and processing has begun.

If your lounge access QR code has already been generated or delivered, the booking is considered fulfilled and is not eligible for cancellation.

3. Refund Policy

AirportLounges.in offers refunds only in limited circumstances.

Refund Eligible

A 100% refund will be issued if:

  • AirportLounges.in is unable to fulfill your confirmed booking.
  • We are unable to generate or provide your lounge access after successful payment.
  • Your booking cannot be completed due to an issue on our side.

Refunds approved under these circumstances will be processed using the original payment method whenever possible.

4. Non-Refundable Situations

Refunds will not be provided under any of the following circumstances:

  • Your lounge access QR code has already been generated.
  • Your lounge access QR code has already been delivered by email.
  • You no longer require lounge access.
  • Your travel plans change.
  • Your flight is delayed, cancelled, or rescheduled.
  • You arrive late at the airport.
  • You decide not to use the lounge access.
  • The lounge reaches its operational capacity.
  • Entry is denied due to failure to comply with lounge policies or entry requirements.
  • You entered incorrect booking information during checkout.

5. Incorrect Traveler Information

Travelers are responsible for ensuring that all booking information submitted during checkout is accurate.

This includes:

  • Full Name (exactly as shown on the boarding pass or government-issued ID)
  • Departure Airport
  • Email Address
  • Mobile Number

Incorrect information may result in an unusable lounge access QR code.

Once a QR code has been generated, traveler information cannot be corrected or modified.

If incorrect information is submitted, a new booking must be placed at the applicable price.

AirportLounges.in cannot issue refunds for bookings affected by incorrect information provided during checkout.

6. Airport Compatibility

Travelers are responsible for confirming that their departure airport participates in the applicable lounge access network before placing a booking.

While our team also performs a verification before issuing lounge access, AirportLounges.in cannot provide refunds where:

  • the selected airport does not participate,
  • airport or lounge policies change,
  • access restrictions are introduced,
  • or entry is declined by the lounge operator.

Final lounge admission decisions remain solely with the respective lounge operator.

7. Group Bookings

For bookings covering multiple travelers, a single QR code is issued for the entire booking.

If incorrect traveler information is submitted for any traveler included in the booking, a replacement booking may be required.

Refunds are not available for incorrect traveler information provided during checkout.

8. Failed Email Delivery

Travelers are responsible for providing a valid and accessible email address.

AirportLounges.in is not responsible for failed delivery caused by:

  • incorrect email addresses,
  • typing errors,
  • inaccessible mailboxes,
  • spam filters,
  • or email service provider issues.

Travelers should check their Inbox, Spam, and Junk folders before contacting support.

9. Duplicate Bookings

If you accidentally place the same booking more than once, please contact us immediately at support@airportlounges.in.

If duplicate lounge access has not yet been generated, we will review the matter and may issue a refund at our discretion.

Once lounge access has been generated for each booking, duplicate bookings are considered fulfilled and are not eligible for a refund.

10. Payment Failures

If your payment fails or is not successfully authorized, no booking will be processed and no lounge access will be generated.

If your bank account is debited despite a failed transaction, the reversal is generally handled by your payment provider or bank according to their policies.

11. Refund Processing Time

Approved refunds are generally initiated within 5–7 business days.

The time required for the refunded amount to appear in your account depends on your payment provider, bank, or card issuer and may take additional time.

12. Chargebacks

If a lounge access QR code has been generated and delivered, and a payment dispute or chargeback is initiated, AirportLounges.in reserves the right to submit booking records, payment confirmations, traveler information, and delivery records to the relevant payment processor or financial institution to contest the dispute.

Fraudulent or abusive chargebacks may result in refusal of future services.

13. Need Assistance?

If you believe your booking qualifies for a refund under this policy or you have any questions regarding your booking, please contact our support team.

airportlounges.in

Email: support@airportlounges.in

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