Effective Date: 06 August 2026

At AirportLounges.in, we provide digital airport lounge access services. No physical products are sold or shipped through our website.

This Shipping & Delivery Policy explains how your booking is processed and how your digital lounge access is delivered.

1. Nature of Our Service

AirportLounges.in provides digital airport lounge access for eligible travelers.

Following successful payment and booking verification, travelers receive a digital lounge access QR code via email.

No physical tickets, cards, or documents are shipped.

2. Delivery Method

All lounge access bookings are delivered electronically to the email address provided during checkout.

Travelers are responsible for providing a valid and accessible email address.

AirportLounges.in is not responsible for delivery failures caused by incorrect or incomplete email addresses submitted during checkout.

3. Processing Time

Most bookings are processed and delivered within:

5–15 minutes

during our operating hours.

Business Hours

Monday – Sunday

09:00 AM – 11:00 PM (IST)

During periods of high booking volume, technical maintenance, payment verification, or other exceptional circumstances, processing may take longer.

4. Booking Verification

Before issuing lounge access, our team may verify the booking information provided during checkout.

Verification helps ensure accurate processing and delivery of your lounge access.

If additional information is required, processing may be delayed until the requested information is received.

5. Delivery Confirmation

A booking is considered successfully delivered when the digital lounge access QR code has been sent to the email address provided during checkout.

Travelers should check:

  • Inbox
  • Spam Folder
  • Junk Folder

before contacting our support team regarding non-delivery.

6. Incorrect Information

Travelers are responsible for ensuring that all booking information is accurate, including:

  • Full Name
  • Departure Airport
  • Email Address
  • Mobile Number

Incorrect booking information may prevent successful use of the lounge access QR code.

Once a QR code has been generated, booking information cannot be modified.

If incorrect information is submitted, a new booking will be required.

7. Airport Eligibility

Travelers are responsible for confirming that their departure airport participates in the applicable lounge access network before placing a booking.

While our team also performs a verification before issuing lounge access, AirportLounges.in cannot guarantee entry where:

  • airport participation changes,
  • lounge policies change,
  • lounges are operating at full capacity,
  • access is suspended,
  • operational restrictions apply,
  • or entry is refused by the lounge operator.

Final admission decisions remain solely with the respective lounge operator.

8. Delivery Delays

Although we strive to deliver every booking promptly, delays may occasionally occur due to:

  • Payment verification
  • High booking volume
  • Technical issues
  • Internet connectivity
  • Email service provider delays
  • Circumstances beyond our reasonable control

AirportLounges.in will make reasonable efforts to complete delivery as quickly as possible.

9. Failed Delivery

If you do not receive your lounge access QR code within the expected processing time:

  1. Check your Inbox, Spam, and Junk folders.
  2. Verify that the email address provided during checkout is correct.
  3. Contact our support team with your order number.

Our team will investigate and assist you as quickly as possible.

10. Contact Us

For delivery-related questions or booking assistance, please contact:

airportlounges.in

Email: support@airportlounges.in

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